The editorial introduction to this special issue on street-level bureaucracy (36 years after the publication of Michael Lipsky’s book) draws attention to the important role of frontline workers in the implementation of policy in practice. The two narratives as distinguished by Maynard-Moody and Musheno (2000) – that of government as an institution and that of the frontline workers themselves – are discussed in the light of the use of discretionary power by the frontline workers. The various dilemmas that the frontline worker encounters while doing so are briefly introduced and the role of the emergence of New Public Management and the resulting public-private partnerships since the eighties discussed.

In the past decades, organised crime internationalised rapidly as a result of increasing mobility and ‘open’ borders. At the same time developments in information and communication technology have led to modernisation of existing types of crime and the introduction of novel ones. Finally, criminals have benefited from increasingly diversified migration streams. In the Netherlands and Belgium, organised crime appeared on the agenda in the 1990s. For a long time emphasis was on ‘trade crimes’ i.e. trafficking in drugs and humans, as well as human smuggling, followed by the production of synthetic drugs and cannabis. More recently the Low Countries are confronted by more visible manifestations of organised crime, for example rapid growth of outlaw motorcycle gangs. Criminals also try to utilise their capital to invest in businesses and real estate and to influence local politics.