Zoekresultaat: 19 artikelen

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Artikel

Effecten van de COVID-19-lockdown op sociale stabiliteit: wat leren we van data van de meldkamers?

Tijdschrift Tijdschrift voor Veiligheid, Aflevering 1 2022
Trefwoorden COVID-19 crisis, lockdown, effecten, sociale stabiliteit, inzet hulpdiensten
Auteurs Ike Kroesbergen en Leonard Vanbrabant
SamenvattingAuteursinformatie

    In this article, we investigated the effects of the Covid-19 crisis and lockdown on social stability within the individual level, group level and society level. To investigate these effects, data from incident reports of emergency services (i.e., police, fire brigade and ambulance) in the South of the Netherlands from 2018 to 2020 were collected. An incident is defined as an unique notification with deployment of one or more emergency service(s). Incidents were categorized according to the standardized classification LMC 6.0. We investigated regional differences from 2018 to 2020 using monthly time trends. On the individual level we found a time trend in accordance with the onset of the lockdown, with a decrease in property crime operationalized as theft, burglary and robbery, and an increase in psychological effects, operationalized as suicide attempts and nuisance by a person. On the group level, operationalized as incidents nuisance by youth, noise, fireworks and vandalism, we found a time pattern with an increase in incidents coherent with the lockdown period. On the level of the society, operationalized as incidents public order, conflicts, violence and explosives, we also found an increase in incidents coherent with the lockdown period. We conclude that incident reports of emergency services give additional insight in the effects of a lockdown on social stability.


Ike Kroesbergen
Ike Kroesbergen is als senior onderzoeker veiligheid & gezondheid werkzaam bij de GGD West-Brabant. i.kroesbergen@ggdwestbrabant.nl

Leonard Vanbrabant
Leonard Vanbrabant is als statistisch data-analist werkzaam bij de GGD West-Brabant.
Artikel

Expert Judgement geeft crisisteam continu ­inzicht in effectiviteit van maatregelen

Tijdschrift Tijdschrift voor Veiligheid, Aflevering 1 2021
Trefwoorden Continu inzicht, Expert Judgement, Impact inschatting, Flood risk management, Besluitvorming
Auteurs Hanneke Vreugdenhil, Bas Kolen, Martin Nieuwenhuis e.a.
SamenvattingAuteursinformatie

    Crisis teams from waterauthorities want to have insight into the current risks for the area. The ‘Continuous insight’-method is used by them to monitor the risks of drought and high water and to draw up what-if scenarios for training and exercise. Various cases have now shown that Expert Judgement can be used to gain a clearer picture of the effectiveness of measures and to take a more balanced decision. The Expert Judgement method has been tested and applied by a group of international experts as part of the EU project DRIVER +. During an extreme situation, the crisis team may encounter dilemmas. The engaged group of experts follows a fixed procedure to provide advice to reduce flood risk evacuate to prevent loss of life.
    Each expert makes his own assessment of the effect and impact of the measure envisaged. Each expert provides an explanation of the individual assessment. Then, under the guidance of a process supervisor, the experts discuss individual assessments and exchange arguments. This can lead to new insights. Each expert makes his own assessment again. The result is a probability distribution of estimates and an expected value. This expert assessment of the measure is taken to the crisis team, so that the chance of success and the assessment of the consequences of the proposed measure can be adjusted. The crisis team can take the decision immediately afterwards.
    By following this procedure risk information is made visible. By linking expert knowledge with observations, a better substantiated expectation can be drawn up. According to the participants in the international meetings, the Expert Judgement method in combination with ‘Continuous insight’ helps to make better informed and faster choices. The method fits within the existing crisis management structure. The next step is to implement this method in the day-to-day affairs of crisis management.


Hanneke Vreugdenhil
Hanneke Vreugdenhil is werkzaam bij HKV. h.vreugdenhil@hkv.nl

Bas Kolen
Bas Kolen is directeur van HKV, de kennisondernemer voor water en veiligheid. secretariaat@hkv.nl

Martin Nieuwenhuis
Martin Nieuwenhuis is werkzaam bij Waterschap Rijn en IJssel. m.nieuwenhuis@wrij.nl

Marcel van der Doef
Marcel van der Doef is werkzaam bij Waterschap Brabantse Delta. m.van.der.doef@brabantsedelta.nl

Jan van der Lingen
Jan van der Lingen is werkzaam bij Hoogheemraadschap Hollands Noorderkwartier. j.vanderlingen@hhnk.nl

André de Rond
André de Rond is werkzaam bij Veiligheidsregio Haaglanden. andre.de.rond@vrh.nl

Marit Zethof
Marit Zethof is werkzaam bij HKV. m.zethof@hkv.nl

Mattijn van Hoek
Mattijn van Hoek is werkzaam bij HKV. m.vanhoek@hkv.nl
Artikel

Een integrale veiligheidsmonitor als hulpmiddel bij het sturen op beleidsdoelen: theorie, praktijk en geleerde lessen

Tijdschrift Tijdschrift voor Veiligheid, Aflevering 2 2021
Trefwoorden monitoring, safety goals, cooperation, lessons learned, governance
Auteurs Ike Kroesbergen en Arthur Rijkers
SamenvattingAuteursinformatie

    This article provides a case description of the development of an integrated safety monitor for the governance on policy goals. The governance on these safety goals took place in cooperation between eight municipalities and Police, Justice, Fireworks, Health Care providers for addiction or domestic violence and partners in incident and crisis management. Two problems were adressed. The first problem is that the evidence on process and results of monitoring from data to interpretation and policy choices in cooperation with different safety partners, is scarce. The second problem is that monitoring of a wide range of indicators on integrated safety is also scarce. In our case, the gathering of data and the interpretation of these data together with all the partners formed a cyclical process. This corresponds with the theory of governance developed by Ansell and Gash in a meta-analysis in 2008. The starting conditions were made clear. The design of the monitoring process was translated into themes of working sessions with a group of policy advisors, giving them a structure for the governance on the policy goals. This group developed a layered set of indicators. These set of indicators was broken down in the four policy goals as well as in different steps in the safety chain. Indicators from different registrations of the safety partners were combined with indicators about the perception of safety measured by a representative sample of the residents. The layered set of indicators was supportive in the discussion about a well balanced monitoring on prevention, signals, interventions and effect. The data were interpreted together with the safety partners. This was helpful in creating a joint perspective on safety problems and in the discussion about meaningful policy actions. The challenge now is to persevere in the cyclical process from data to interpretation and shared understanding about policy goals.


Ike Kroesbergen
Ike Kroesbergen is als senior onderzoeker veiligheid & gezondheid werkzaam bij de GGD West-Brabant. i.kroesbergen@ggdwestbrabant.nl

Arthur Rijkers
Arthur Rijkers is als coördinator COVID19-vaccinatie werkzaam bij de GGD West-Brabant. a.rijkers@ggdwestbrabant.nl
Artikel

Digitale coproductie van preventie en opsporing met burgers

Een verkenning naar de contouren van een nieuw beleidsregime

Tijdschrift Tijdschrift voor Veiligheid, Aflevering 2-3 2020
Trefwoorden Digitale coproductie, digitaal burgerschap, digitale buurtpreventie, digitale opsporing, Technologieregime
Auteurs Steven van den Oord en Ben Kokkeler
SamenvattingAuteursinformatie

    Over the years, the use of data and digital technology in neighbourhood watch groups for prevention and detection of crime and citizens initiatives to enhance public safety has increased due to social and technological changes of citizen participation in coproduction of safety and digitization of economy and society. This causes a transition towards a new technology regime, a shift from a ‘closed’ information and communication technology regime owned by governmental organizations towards (inter)national ‘open’ platforms, which in turn challenges the current policy regime. This transition creates new societal expectations and challenges, often with contrasting dynamics. For instance, citizens are becoming the so-called ‘eyes and ears’ for government in prevention and detection of crime in neighbourhoods, while professionals are increasingly expected to coproduce safety with citizens through new forms of prevention and detection. With the rise of data and digital technology such as platforms and applications citizens are increasingly enabled to take the lead and initiate collaboration and organize new forms of prevention and surveillance in their own neighbourhoods.
    Both in literature as in public policy practice, neighbourhood prevention and crime detection in general is addressed. However, less attention is spent on the role and impact of data and digital technology. We propose this is an issue because the emerging digital technology regime requires a new conceptual view wherein citizen initiatives are no longer perceived as merely instrumental to government interventions, but are understood as coproducers of public safety in their neighbourhoods, as part of a broader societal shift in which citizens are enabled by digital technology to organize their own data environments. Based on the introduction of digital coproduction, we illustrate four case examples to explain which opportunities for safety professionals and local governments arise to create a policy regime that suits the emerging digital technology regime.


Steven van den Oord
Steven van den Oord is werkzaam aan Avans Hogeschool ’s-Hertogenbosch.

Ben Kokkeler
Ben Kokkeler is is lector Digitalisering en Veiligheid aan Avans Hogeschool ’s-Hertogenbosch.
Artikel

Psychosociale aspecten van crisismanagement: taken en uitdagingen voor bestuur en beleid

Een analyse van recente casuïstiek

Tijdschrift Tijdschrift voor Veiligheid, Aflevering 3-4 2019
Trefwoorden Crisisbeheersing, Bevolkingszorg, Psychosociale aspecten, Leiderschap
Auteurs Michel Dückers, Wera van Hoof en Jorien Holsappel
SamenvattingAuteursinformatie

    Crises and disasters can seriously affect the health, well-being and functioning of the people involved. From a governance perspective, it is important that public leaders and crisis managers are aware of what the psychosocial dimension of crisis management entails. The objective of the current contribution is to analyse dilemmas and challenges described in evaluations of crises that occurred in the Netherlands between 2012 and 2016. Thirty-six evaluations were analysed against the background of a theoretical framework combining crisis leadership tasks and psychosocial support principles along the crisis life cycle. Public leaders and crisis managers had to deal with classical crisis problems concerning coordination, collaboration and communication. Other recurring themes were linked to social media, and the tension between tasks such as meaning making (social recognition), account giving and learning. Moreover, the analysis illustrates how difficult it is to gain insight into the needs, problems and vulnerabilities of the individuals and groups affected.


Michel Dückers
Michel Dückers is programmaleider rampen en milieudreigingen bij Nivel – Nederlands instituut voor onderzoek van de gezondheidszorg.

Wera van Hoof
Wera van Hoof is beleidsadviseur en -‍onderzoeker bij ARQ Kenniscentrum Impact.

Jorien Holsappel
Jorien Holsappel is senior beleidsadviseur en -onderzoeker bij ARQ Kenniscentrum Impact.
Artikel

Vergeving en heel worden na afloop van zware geweldsdelicten

Tijdschrift Tijdschrift voor Herstelrecht, Aflevering 3 2018
Trefwoorden Vergeving, trauma, dialoog, verontschuldiging, vergelding
Auteurs David L. Gustafson
SamenvattingAuteursinformatie

    In a recent research study entitled Encountering ‘The Other’: Victim Offender Dialogue in Serious Crime the impact and outcomes for victims/survivors of meeting with the prisoner participants who had caused them harm were examined. In the vast majority of those cases, organised within the context of the Victim Offender Mediation Program (VOMP), forgiveness was offered by victims and received by offenders. This research, utilizing a qualitative multiple case study method, examined twenty-five randomly selected cases referred for victim/offender mediation over a 10-year period, in which victims/survivors, following a period of preparation, had participated in at least one day-long dialogue with their offenders facilitated by trained personnel. This article addresses only one of the research questions posited in this study, namely, the ways in which apology and forgiveness played a part in those dialogues and in the experience of the participants following their mutual encounters. It is argued that granting forgiveness can have great power in its effects when experienced by the participants.


David L. Gustafson
David L. Gustafson is directeur van de Fraser Region Community Justice Initiatives Association. Hij is tevens adjunct professor aan de School of Criminology van de Simon Fraser University, therapeut en klinisch counsellor. Hij ontwikkelde en gaf leiding aan het Victim Offender Reconciliation Program (VORP) in Langley. Onlangs rondde hij een proefschrift af aan de Universiteit van Leuven.
Artikel

De preparatie op de nafase binnen veiligheidsregio’s

Een verkennend onderzoek

Tijdschrift Tijdschrift voor Veiligheid, Aflevering 1 2017
Trefwoorden Crisisbeheersing, Bevolkingszorg, Psychosociale aspecten, Veiligheidsregio’s
Auteurs Martine de Bas, Ira Helsloot en Michel Dückers
SamenvattingAuteursinformatie

    This article addresses disaster recovery preparedness characteristics prescribed by literature and guidelines. An exploratory study was conducted in 25 Dutch safety regions to describe the status of disaster recovery preparedness with an emphasis on psychosocial support aspects. The study pointed at substantial cross-regional variation. Particular areas of improvement were identified in relation to involving citizens and partner organizations in safety regions’ recovery planning efforts, and the extent to which preparedness activities are guided by regional risk profiles. Optimization of preparedness takes place in an everyday context where relatively little priority is assigned to disaster recovery. Also, as major crises are fairly scarce there is little room for learning or routinization. Deliberate investments to enhance disaster recovery preparedness are needed, they would however benefit from more research into the association between relevant conditions, the disaster recovery preparedness level and the quality of service delivery when an event actually takes place.


Martine de Bas
Martine de Bas is Senior adviseur bij De Nafase.

Ira Helsloot
Ira Helsloot is hoogleraar besturen van veiligheid aan de Radboud Universiteit Nijmegen.

Michel Dückers
Michel Dückers is programmacoördinator rampen en crises bij Impact – Landelijk kennis- en adviescentrum psychosociale hulp bij rampen en calamiteiten, en senior onderzoeker bij NIVEL – Nederlands instituut voor onderzoek van de gezondheidszorg.
Artikel

De rol van sociale media bij rampen en (mini)crises

Tijdschrift Tijdschrift voor Veiligheid, Aflevering 4 2016
Trefwoorden Sociale media, Crises, Crisiscommunicatie, geruchten
Auteurs Menno van Duin, Vina Wijkhuijs en Jan Eberg
SamenvattingAuteursinformatie

    Professionals dealing with crises are more or less forced to a next level of crisis communication and crisis management. This is because of the influence of social media. Messages on Twitter, Facebook and other social media can have a significant impact on the course of developments during a crisis. Sometimes in a positive way, when help is mobilized quickly and people can be informed almost instantly. On other occasions the impact is more negative, when for instance rumors lead to false accusations or threats. In the past several years, crisis management authorities have built up more experience with the use and application of social media and monitoring tools. There are still cases where officials and professionals are taken by surprise because of the shift stream of messages and their impact on public opinion and crisis control. But also lessons have been learned, e.g. in terms of online and offline reactions, cooperation with the public, and rumor control.
    This article gives an overview of research results in literature and summarizes the outcomes of a case study research project.


Menno van Duin
Menno van Duin is lector crisisbeheersing (IFV).

Vina Wijkhuijs
Vina Wijkhuijs is senior onderzoeker Lectoraat Crisisbeheersing (IFV).

Jan Eberg
Jan Eberg is hoofddocent en onderzoeker integrale veiligheid (HU).
Artikel

De burgemeester als crisismanager

Implicaties van de decentralisatie van jeugdzorg voor leiderschapsstijlen tijdens crises

Tijdschrift Tijdschrift voor Veiligheid, Aflevering 4 2016
Trefwoorden burgemeester, crisis management, jeugdzorg, decentralisatie
Auteurs Patricia Schat en Ruth Prins
SamenvattingAuteursinformatie

    Dutch mayors are confronted with various crises differing from a deadly incident with a monster truck to societal unrest due to convicted sex offenders returning to local society. This article presents the results of a research about the role of the mayor in so-called ‘youth crises’. The ‘big decentralization operation’ of January 1, 2015 resulted in new tasks and responsibilities for local governments regarding youth care. This research focuses on the implications of this decentralization for the leadership style of the mayor when a youth related crisis causes societal unrest. The way in which mayors deal with such a crisis was studied by means of in-depth interviews and a vignette study before and after the decentralization. This research concludes that the leadership style of the mayor did not change after the decentralization. Mayors consistently show two dominant leadership styles when managing a youth crisis: ‘First Civilian’ and ‘Peer Governor.’ As a ‘First Civilian’ the mayor’s crisis management actions focuses primarily on the community and the affected family. The style ‘Peer Governor’ is all about gathering relevant information and consultation with various partners, such as youth care organizations and aldermen. More interestingly, the results show that decentralization of youth care redefines the relationship between the local alderman responsible for youth care and the mayor as a crisis manager safeguarding local order and public safety. This relationship is currently under construction and could grow either competitive or fruitful.


Patricia Schat
Patricia Schat is Consultant COT, Instituut voor Veiligheids- en Crisismanagement, an Aon Company, and alumnus Master Crisis and Security Management, Universiteit Leiden. p.r.schat@gmail.com

Ruth Prins
Ruth Prins is universitair docent aan de Universiteit Leiden, Institute of Security and Global Affairs. r.s.prins@fgga.leidenuniv.nl
Artikel

Spot on! Zelfredzaamheid en verwachtingen van burgers bij een black-out

Tijdschrift Tijdschrift voor Veiligheid, Aflevering 0304 2015
Trefwoorden Stroomonderbreking, Zelfredzaamheid, Actief burgerschap, Veerkracht
Auteurs Evelien De Pauw, Arne Dormaels en Marleen Easton
SamenvattingAuteursinformatie

    Since winter 2014, Belgian is faced with a possible rolling out of power. Blackouts come without any warning whilst the duration and cause of it is mostly unclear. Rolling outs are usually planned by utility companies to put small service areas without electricity, to cope with a high energy demand that the utility companies can’t supply. This rolling out plan can prevent a larger blackout and should make people aware of the consequences of a possible black-out.
    Given this situation, this paper presents the result of a study asking citizens about their self-efficacy and organizations of their own house hold to deal with possible blackouts. For this survey, 473 citizens have been interviewed in 2 Belgian cities. We asked about their own action to organize themselves and were looking at their expectations of the government.


Evelien De Pauw
Evelien De Pauw is assistent aan de UGent, opleiding bestuurskunde en publiek management, en verbonden als gastdocent aan de Vives Hogeschool, studiegebied sociaal agogisch werk, bachelor Maatschappelijke Veiligheid.

Arne Dormaels
Arne Dormaels is werkzaam bij het Innovatiecentrum voor Veiligheid, INNOS vzw en verboden aan de UGent, opleiding bestuurskunde en publiek management.

Marleen Easton
Marleen Easton is voorzitter van INNOS en als hoofddocent verbonden aan de UGent, opleiding bestuurskunde en publiek management.
Artikel

Afgeschermd wonen in Nederland: een studie naar waarom mensen hiervoor kiezen en hoe zij omgaan met interne regelgeving

Tijdschrift Tijdschrift voor Veiligheid, Aflevering 0304 2015
Trefwoorden Gated communities, afgeschermde woondomeinen, Vondelparc, Haverleij
Auteurs Marc Schuilenburg en Ronald Van Steden
Samenvatting

    Protected living in some sort of gated community is popular. However Dutch protected living differs from, for instance, the living in American gated communities, the development tends to social discussions whether it is undesirable or not. Safety seems in the Netherlands not the first reason for protected living. Here, domestic and aesthetic reasons are much more important.


Marc Schuilenburg

Ronald Van Steden
Artikel

Duurzame rechtspleging

Doorlichten van conflictoplossingssystemen op duurzaamheid, en: hoe komt herstelrecht uit de bus?

Tijdschrift Tijdschrift voor Herstelrecht, Aflevering 4 2012
Trefwoorden sustainable justice, conflict resolutions, conflict managment styles
Auteurs Alexander F. de Savornin Lohman
SamenvattingAuteursinformatie

    The author analyses and compares several distinct models of doing justice to find out which is serving ‘sustainable justice’ the best. Sustainable justice could be defined as justice that produces conflict resolutions that last for a long time and in this way contribute to a more sustainable society. Modern developmental methods for organisations make use of assessments to measure, compare and improve the effectiveness of organizational cultures. These methods are used in this contribution to analyse the organizational cultures of mediation, the traditional accusatorial (penal) procedure, problem-solving courts (with a focus on drug courts) and restorative justice conferencing. The comparison results in conclusions indicating that mediation and problem solving courts have a sound and effective organizational culture, due to healthy conflict management styles, characterized by managing both opposition and competition constructively and by a stimulating person-oriented focus. Restorative justice conferences bring together many stakeholders in a conflict and its resolution and facilitates in this way the awareness of the connections between many problems behind the actual conflict at hand: for this reason the resolutions may have a deeper societal impact and a greater sustainability.


Alexander F. de Savornin Lohman
Alexander F. de Savornin Lohman was veertig jaar advocaat. Hij ontwikkelde het concept duurzame rechtspleging en is als juridisch adviseur en inspirator werkzaam in het door hem opgerichte Center for Sustainable Justice te Utrecht (www.dynalaw.nl).
Artikel

Het gebruik van virtual reality in de veiligheidsketen

Tijdschrift Tijdschrift voor Veiligheid, Aflevering 2 2012
Trefwoorden Virtual reality, augmented reality, physical safety, integrated emergency management system
Auteurs André Groenewoud en Margrethe Kobes
SamenvattingAuteursinformatie

    Virtual reality is increasingly used in our society. Also in the field of physical safety this technique is applied. In this article we give an overview of virtual reality applications that are used in the Netherlands in this domain. This overview is divided into the five phases of the integrated emergency management system of the Netherlands. Based on international studies from other fields we try to indicate where in the near future virtual reality also can be used.
    Conclusion of this article is that virtual reality already plays an important role in the physical safety domain, especially because this technique can support the learning ability of the safety organizations in many areas. Because of constant innovation (in technique and application) that takes place, it is expected that in the future even more virtual reality applications in the field of physical safety are possible.


André Groenewoud
Drs. U.A. (André) Groenewoud is freelance onderwijskundige. E-mail: a.groenewoud@oidict.nl

Margrethe Kobes
Dr. Ing. M. (Margrethe) Kobes is senior onderzoeker bij het Nederlands Instituut Fysieke Veiligheid (NIFV).
Artikel

Tien jaar veiligheidsonderzoek in het Tijdschrift voor Veiligheid

Weerspiegeling van een vakgebied in ontwikkeling

Tijdschrift Tijdschrift voor Veiligheid, Aflevering 4 2011
Trefwoorden safety research, security research, multidisciplinary research, Journal of Safety Studies
Auteurs Wouter Stol
SamenvattingAuteursinformatie

    From its beginning in 2002, the Dutch Journal of Safety Studies (JSS) has wanted to be a platform for Dutch and Belgian academic articles about all facets of safety and security. Furthermore the journal wants to be a platform for multidisciplinary articles in which safety and security issues are studied from different and complementary perspectives or academic fields.This article provides a content analysis of all 129 JSS-articles. The analysis shows that the focus of JSS is on matters of social safety (and less on the more ‘technical’ safety issues) and on the organization of safety (functioning of organizations or networks and/or the effectiveness of measures) and less on safety as such. Over the years, a few changes have taken place. (1) In the field of social safety the focus has shifted somewhat from ‘the organization of safety’ towards safety as such. (2) Although the proportion of articles from Belgium is small (5,4%), it has increased over the years. (3) Authors from Dutch universities of applied sciences have published no more than 4 articles (3,1%), the first one of which appeared in Volume 6. After some years, these authors discovered the JSS as a platform for their work.JSS covers a wide range of subjects in the field of safety and how it can be organized. Although most articles stem from criminology and/or public management, JSS contains articles from different academic fields such as criminology, communication, law, psychology, engineering, public management, medical science, etc. However, in one and the same article one does not often find a combination of really different academic perspectives, such as engineering and psychology or informatics and criminology. If the JSS aims to be a truly multidisciplinary journal, it should contain more articles of this kind over the next ten years.


Wouter Stol
Prof. dr. W.Ph. (Wouter) Stol is lector Cybersafety aan de NHL Hogeschool en de Politieacademie en bijzonder hoogleraar Politiestudies aan de Open Universiteit. E-mail: wstol@planet.nl
Artikel

De beslissing die nooit genomen werd. Hoe de Bescherming Bevolking niet de nationale rampenbestrijdingsorganisatie werd

Tijdschrift Tijdschrift voor Veiligheid, Aflevering 1 2008
Trefwoorden burgemeester, samensmelting, idee, regering, noodzakelijkheid, risico, aansprakelijkheid, bestuurder, bouw, Ggebrek
Auteurs W. Hootveld

W. Hootveld
Artikel

Redzame burgers als vliegwiel voor verandering

Tijdschrift Tijdschrift voor Veiligheid, Aflevering 2 2008
Trefwoorden aansprakelijkheid, idee, risico, model, slachtoffer, identiteit, noodzakelijkheid, exclusiviteit, vereniging, verlies
Auteurs B. van't Padje en J. Groenendaal

B. van't Padje

J. Groenendaal
Artikel

Burgerparticipatie bij rampen: op waarde geschat?

Tijdschrift Tijdschrift voor Veiligheid, Aflevering 2 2008
Trefwoorden aansprakelijkheid, enquête, hulpverlener, slachtoffer, ministerie van binnenlandse zaken en koninkrijksrelaties, idee, verzorging, aanwijzing, arts, gevaarlijke stof
Auteurs C. Tonnaer

C. Tonnaer
Artikel

Mediaberichtgeving over calamiteiten: de magie meester?

Tijdschrift Tijdschrift voor Veiligheid, Aflevering 1 2009
Trefwoorden mediaberichtgeving, calamiteiten, voorspelbaarheid, magiefactor
Auteurs Prof. dr. ir. Bastiaan Zoeteman en Drs. ir. Wouter Kersten
SamenvattingAuteursinformatie

    Authorities are increasingly challenged by the globalised media to improve their way of communication to the public. This applies particularly for the management of calamities. In the past government was acting at the top of the information pyramid, but this is no longer the case. Professionals and citizens have become more self reliant and active in collecting information. The hierarchical communication structure has been replaced by a network structure. In case the government is not handling this changed situation adequately it is likely to result in loss of authority and of communication efficiency.In this paper results are presented of two studies carried out in the period 2005-2007 involving in total 110 calamities. The general purpose of the study was to analyze the changing communication landscape of risks and calamities in order to provide government authorities with recommendations to improve communication effectiveness e.g. by applying communication instruments adapted to the new situation. In this context the predictability of the size of the media attention for a calamity has been assessed. If media attention can be predicted in an early phase of the calamity this will provide extra reaction time to authorities and may help to e.g. nominate a spokesperson at the right level from the beginning.The results show that media attention can be reasonably well predicted on the basis of a limited number of criteria. Powerful predictive criteria are e.g. economic damage, number of evacuated people, and a general criterion called the magic factor. This is a container criterion including aspects such as newness, hugeness and related aspects which have as common denominator that they stimulate imagination and have a highly emotional content.Although the study focused on external safety calamities the predictive methodology is also applicable for other types of calamities which have similar time-space characteristics, such as terrorist attacks. Media will however never be completely predictable. Therefore intuition, local expertise, and repeated assessment of the likely media attention are needed to come to a reliable overall judgement.


Prof. dr. ir. Bastiaan Zoeteman
Bastiaan C.J. Zoeteman is bijzonder hoogleraar Duurzaamheidsbeleid in Internationaal Perspectief bij Telos, Universiteit van Tilburg. E-mail: zoeteman@uvt.nl.

Drs. ir. Wouter Kersten
Wouter C. Kersten is onderzoeker bij Telos, Universiteit van Tilburg.

Paul Schuurman
Paul Schuurman is docent Conflict- en Crisisbeheersing op de Politieacademie. E-mail: paul.schuurman@politieacademie.nl
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