Zoekresultaat: 53 artikelen

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Artikel

Het Athene van de 21ste eeuw?

Reflecties op Leuven Restorative City

Tijdschrift Tijdschrift voor Herstelrecht, Aflevering 2 2021
Trefwoorden Restorative City, stad, stadstaat, gemeenschapsvorming, cascades
Auteurs Antony Pemberton
SamenvattingAuteursinformatie

    This essay is a scientific reflection on Leuven Restorative City (LRC). The cities, which present themselves as ‘restorative cities’, aim to ensure that restoration continues to nestle in the capillaries of our society. The article argues that realizing the LRC-promise requires restorative thinking through the meso-level of local public life. This involves reference to a number of notions that can be traced back to Ancient Greek thought in Athens, in which the intellectual virtue of ­phronesis – practical wisdom in a social and political context – is central. Citizens are seen as allies in the solution of social issues. LRC contributes to this through its focus on ‘turning conflict into opportunities’. Restorative justice wisdom is more widely applicable in society. However, the LRC process can sometimes be erratic and unpredict­able. The article points to the possible alternation of good and bad periods, and puts forward the expectation that the development of restorative practices in Leuven can be understood as cascades. In these cascades, the course of the diffusion of restorative practices is presented in terms of successive waves of learning experi­ences and knowledge sharing.


Antony Pemberton
Antony Pemberton is hoogleraar aan het Leuven Institute of Criminology (KU Leuven) en is verbonden aan het NSCR te Amsterdam.
Artikel

Burgers als institutioneel werkers. Een nieuw perspectief op burgerparticipatie in veiligheid

Tijdschrift Tijdschrift voor Veiligheid, Aflevering 3 2021
Trefwoorden institutional work, citizen participation, fire, disruption, actor perspective
Auteurs Jasper Bongers en Wim de Jong
SamenvattingAuteursinformatie

    In this article we show how the concept of ‘institutional work’ can be used to study citizen participation in the field of security arrangements. Institutional work starts from the perspective of actors trying to influence security institutions, and not from the perspective of government (as concepts like the ‘participation society’ and ‘ladder’ do). As such, this dynamic concept can be a useful addition to the conceptual arsenal of security experts. By applying the concept to the case of the Voluntary Fire Brigade in nineteenth-century Utrecht (1879-1890) we show how institutional work can work in practice. Finally, we reflect on the contribution that institutional work can make to our understanding of citizen participation in the field of safety.


Jasper Bongers
Jasper Bongers is promovendus aan de Open Universiteit. jasper.bongers@ou.nl

Wim de Jong
Wim de Jong is postdoc aan de Universiteit van Amsterdam en Radboud Universiteit. wpthdejong@gmail.com

    Criminological research has emphasized the importance of procedural justice of authorities during encounters with citizens. Theory and prior research propose that the procedurally just treatment by the police influences, possibly via legitimacy, citizens’ willingness to cooperate with authorities in the criminal justice chain. This article tests the hypotheses of procedural justice theory using Dutch data of the European Social Survey (N=1,616). The results show an association between the procedurally just treatment of citizens by the police and cooperation with criminal justice authorities. However, this association has not been explained by the legitimacy of the police.


Matthias van Hall
M. van Hall MSc is promovendus bij het Nederlands Studiecentrum Criminaliteit en Rechtshandhaving (NSCR).
Artikel

Boulevard Zuid in Rotterdam: een onderzoek naar het vertrouwen van winkeliers in politie en gemeente

Tijdschrift Tijdschrift voor Veiligheid, Aflevering 4 2020
Trefwoorden shopkeepers, procedural justice, the Netherlands, ethnic minorities, performance theory
Auteurs Marc Schuilenburg, Laura Messie en Darnell de Vries
SamenvattingAuteursinformatie

    In this article, we analyze which aspects of performance theory and the procedural justice-based model are explaining the trust of shopkeepers in the police and local government. Utilizing a survey of 156 shopkeepers and 94 semi-constructed interviews with shopkeepers, which are located at the South Shopping Boulevard in Rotterdam (The Netherlands), the study finds that shopkeepers have a relatively high trust in the police and local government. This is surprising because various attempts in the past 30 years to revive the high street by the government have failed to improve its bad image, as dwindling visitor numbers, poor turnover, limited range of retailers, empty shops and high crime and offence levels show only too plainly. The findings also highlight that ethnic minority respondents have more trust in local government than Dutch shopkeepers. The explanation therefor is sought in the dual frame of reference theory.


Marc Schuilenburg
Marc Schuilenburg is universitair docent Strafrecht en Criminologie aan de Vrije Universiteit Amsterdam.

Laura Messie
Laura Messie, MSc was ten tijde van het initiële onderzoek masterstudente aan de Vrije Universiteit Amsterdam.

Darnell de Vries
Darnell de Vries, MSc was ten tijde van het initiële onderzoek masterstudente aan de Vrije Universiteit Amsterdam.
Artikel

De burgemeester als ‘sheriff’ in de aanpak van ondermijnende misdaad: op weg naar een wettelijke grondslag?

Tijdschrift Tijdschrift voor Veiligheid, Aflevering 4 2020
Trefwoorden burgemeester, ondermijning, openbare orde, georganiseerde criminaliteit
Auteurs Benny van der Vorm en Petrus C. van Duyne
SamenvattingAuteursinformatie

    Traditionally, the mayor has an important role as a citizen’s father and as a maintainer of public order. In the context of the so-called ‘undermining’ criminality, the mayor has been increasingly empowered with new legal instruments to combat undermining criminality. Some mayors see themselves as a sheriff. However, in the Dutch Municipal Act, the mayor only has a task of maintaining the public order. How does this task relate to combating undermining criminality? What is the role of the mayor in the combat of undermining criminality? Nowadays, there is no legal basis in the Dutch Municipal Act to equip the mayor with crime-fighting duties. This article proposes to equip the mayor with a legal duty as a crime fighter.


Benny van der Vorm
Benny van der Vorm is universitair docent straf(proces)recht en is verbonden aan het Montaigne Centrum voor Rechtsstaat en Rechtspleging en het Willem Pompe Instituut voor Strafrechtswetenschappen van de Universiteit Utrecht.

Petrus C. van Duyne
Petrus C. van Duyne is emeritus hoogleraar Empirische aspecten van de strafrechtspleging aan de Universiteit van Tilburg.
Artikel

Access_open Waarom melden burgers?

Individuele, sociale en institutionele drijfveren voor meldgedrag in het verleden en toekomstige meldingsbereidheid

Tijdschrift Tijdschrift voor Veiligheid, Aflevering 2-3 2020
Trefwoorden reporting behavior, crime, citizen participation, psychological drivers, response efficacy
Auteurs Wendy Schreurs
SamenvattingAuteursinformatie

    Reports by citizens are a great source of information for the police. Local residents often know well what is going on in their neighborhood and which situations are suspicious. In this study, an online survey was conducted to investigate what drives citizens to report to the police. A wide range of individual, social and institutional drivers were explored. The results show that the more often people have reported anything to the police in the past, the higher their risk perception, self-efficacy, citizen participation and police legitimacy. Furthermore, participants with a higher degree of self-efficacy, response efficacy, trust in the police and police legitimacy appeared to be more willing to report in the future. An open question regarding what motivates people the most to report show that response efficacy (the idea to what extent reporting has an effect on increasing safety and reducing crime) and altruistic values (justice, to help society and punish the perpetrators) were mentioned most frequently.


Wendy Schreurs
Wendy Schreurs is werkzaam bij de Politieacademie.
Artikel

Heel Holland spoort op

Naar een afwegingsmodel voor de politie in de omgang met burgers die zelfstandig onderzoek doen

Tijdschrift Tijdschrift voor Veiligheid, Aflevering 2-3 2020
Trefwoorden Participation, citizen, police, investigation, reciprocity
Auteurs Arnout de Vries, Shanna Wemmers, Stan Duijf e.a.
SamenvattingAuteursinformatie

    Citizens investigating crimes themselves is a growing trend, because of democratization of information (e.g. social media), tools (e.g. apps) and knowledge (e.g. explanimations on YouTube). More and more citizens do their own research as modern Sherlocks. The police has to handle these trends in line with participant wishes and the law, but does not yet have concrete tools to do so. This article explores how the police participate in contemporary citizen criminal investigations, including the difficulties and benefits experienced. The obtained insights of the presented research serve as guidance, which can help police officers understand how to participate with citizens who have started, or want to start, a criminal investigation. The presented model explains how police can use it to better guide and stimulate, but also stop or protect citizens in their investigative activities. An app with professional guidance was piloted in four police units to participate with citizens that do their own research and learn from expectations and experiences. Citizens need guidance, but more importantly expect a certain degree of reciprocity in collaborating with police in criminal investigations.


Arnout de Vries
Arnout de Vries is werkzaam bij TNO Groningen.

Shanna Wemmers
Shanna Wemmers is werkzaam als scientist innovator bij TNO.

Stan Duijf
Stan Duijf won als masterstudent Science in Policing en in 2019 de scriptieprijs van de Politieacademie.

Victor Kallen
Victor Kallen klinisch psychofysioloog bij TNO Behavioural & Societal Sciences.
Artikel

De eigenzinnige burgerwacht

Normatieve praktijken als uitgangspunt voor evaluatie

Tijdschrift Tijdschrift voor Veiligheid, Aflevering 2-3 2020
Trefwoorden Social practice, police, public administration, vigilante
Auteurs Simen Klok
SamenvattingAuteursinformatie

    Citizen engagement in public safety is increasing rapidly. This trend, also known as responsibilisation, causes new dilemmas for (local) goverments. This article is based on a case study on a local group in the Dutch municipality Neder-Betuwe. These vigilantes arrest suspects by using extensive and professional equipment. By using the theory of normative practices this article compares the practices of the vigilantes and the local police. Their attitude to themes as safety, community values and the core values of the Dutch rule of law differs. This puts pressure on cooperation between vigilantes and police officers.


Simen Klok
Simen Klok is werkzaam bij Politie Oost-Nederland.

    In former times, citizens themselves were responsible for ensuring and protecting their own safety. Over the years, this responsibility largely shifted to the government, partly due to the establishment of an institutionalized police force. In recent years, citizens have increasingly reestablishing themselves in domain of social security. Citizens are engaged in tasks that are traditionally seen as primarily the responsibility of the police, such as law enforcement, criminal investigation and immediate in case of emergencies.
    Technology can be considered as one of the major driving forces behind this increasing contribution of citizens in the field of security. Technology makes it possible to quickly find and share information and enhances people’s ability to deal with cognitively complex tasks. In a certain way, technology democratizes police work by making the skills and tools available for every citizen.
    In this article we will discuss the value of a specific form of technological support for citizens in their search for missing persons: the missing persons app ‘Sarea’. The Netherlands has a high number of missing persons and in many incidents citizens start searching themselves. Often, this citizen initiatives are uncoordinated. Therefore, an app has been developed by the police to help citizens start and coordinate their own searches for a missing person.


Jerôme Lam
Jerôme Lam is werkzaam bij de Politieacademie.

Nicolien Kop
Nicolien Kop is werkzaam bij de Politieacademie.

Celest Houtman
Celest Houtman is als onderzoeker werkzaam bij Politie Nederland, Eenheid Oost-Nederland, Dienst Informatie.
Artikel

Digitale coproductie van preventie en opsporing met burgers

Een verkenning naar de contouren van een nieuw beleidsregime

Tijdschrift Tijdschrift voor Veiligheid, Aflevering 2-3 2020
Trefwoorden Digitale coproductie, digitaal burgerschap, digitale buurtpreventie, digitale opsporing, Technologieregime
Auteurs Steven van den Oord en Ben Kokkeler
SamenvattingAuteursinformatie

    Over the years, the use of data and digital technology in neighbourhood watch groups for prevention and detection of crime and citizens initiatives to enhance public safety has increased due to social and technological changes of citizen participation in coproduction of safety and digitization of economy and society. This causes a transition towards a new technology regime, a shift from a ‘closed’ information and communication technology regime owned by governmental organizations towards (inter)national ‘open’ platforms, which in turn challenges the current policy regime. This transition creates new societal expectations and challenges, often with contrasting dynamics. For instance, citizens are becoming the so-called ‘eyes and ears’ for government in prevention and detection of crime in neighbourhoods, while professionals are increasingly expected to coproduce safety with citizens through new forms of prevention and detection. With the rise of data and digital technology such as platforms and applications citizens are increasingly enabled to take the lead and initiate collaboration and organize new forms of prevention and surveillance in their own neighbourhoods.
    Both in literature as in public policy practice, neighbourhood prevention and crime detection in general is addressed. However, less attention is spent on the role and impact of data and digital technology. We propose this is an issue because the emerging digital technology regime requires a new conceptual view wherein citizen initiatives are no longer perceived as merely instrumental to government interventions, but are understood as coproducers of public safety in their neighbourhoods, as part of a broader societal shift in which citizens are enabled by digital technology to organize their own data environments. Based on the introduction of digital coproduction, we illustrate four case examples to explain which opportunities for safety professionals and local governments arise to create a policy regime that suits the emerging digital technology regime.


Steven van den Oord
Steven van den Oord is werkzaam aan Avans Hogeschool ’s-Hertogenbosch.

Ben Kokkeler
Ben Kokkeler is is lector Digitalisering en Veiligheid aan Avans Hogeschool ’s-Hertogenbosch.
Artikel

Is digitale buurtpreventie een goed instrument voor burgeropsporing?

Tijdschrift Tijdschrift voor Veiligheid, Aflevering 2-3 2020
Trefwoorden digital neighborhood watch, community crime prevention, crime reduction, surveillance, social control
Auteurs Jossian Zoutendijk en Krista Schram
SamenvattingAuteursinformatie

    It is often assumed that digital neighbourhood watch groups lead to more emergency calls and more arrests by the police. This article revolves around the question whether or not these groups actually contribute to reducing crime in the Netherlands. It does so by looking at recent studies and the results of researchers’ own ‘realist evaluation’ of the city of Rotterdam’s policy on digital neighbourhood watch. The latter includes a reconstruction of the program theory and ten case studies with different types of groups. The reconstruction of program theory revealed two main routes to crime reduction: 1) more emergency calls and more arrests by the police and 2) more social control. Chat histories have been studied and moderators, participants, non-participants and professionals were interviewed on their perception of active mechanisms and on the efficacy of their group. None of the respondents believed their group led to an increased number of arrests, but interviews and chat histories show that crime can be reduced by means of social control. Social control by neighbours limits the opportunity for crime and disturbs criminal acts. Other studies in the Netherlands support this finding. The article closes by putting digital neighbourhood watch in a citizen’s perspective with suggestions to improve the efficacy of digital neighbourhood watch groups and the notion that for citizens, crime reduction is not the only or principal goal.


Jossian Zoutendijk
Jossian Zoutendijk is werkzaam bij Hogeschool Inholland Rotterdam.

Krista Schram
Krista Schram is werkzaam bij Hogeschool Inholland Rotterdam.
Artikel

The concept of violence in (times of) crisis

On structural, institutional and anti-institutional violence

Tijdschrift Tijdschrift over Cultuur & Criminaliteit, Aflevering 2 2019
Trefwoorden structural violence, institutional violence, anti-institutional violence, economic crisis, Greece
Auteurs Marilena Drymioti
SamenvattingAuteursinformatie

    Attempting to understand the Greek narrative of crisis, this paper examines the most prominent forms of violence that emerged in the period of acute economic recession and political upheaval in Greece namely structural, institutional and anti-institutional violence. This paper aims to highlight existing theoretical gaps and avoid common fallacies of the current body of knowledge. In contrast to some of the more common features of the discussion on violence, this note sets out to: a) acknowledge that violence is not necessarily a physical act, b) acknowledge that the outcomes of violence performances might not be physical either, c) specify and adequately distinguish agency and structural dynamics and d) address the cultural and contextual aspects of violence. Vital to this endeavor is to acknowledge, identify and understand the interactive relation between different forms of violence that emerge during the same period of time in a context in which conflict escalates.


Marilena Drymioti
Marilena Drymioti is promovendus aan de Sectie Criminologie van de Erasmus Universiteit Rotterdam.
Artikel

De in zichzelf gekeerde Nationale Politie

Bemiddeling en sociale zelfredzaamheid uit zicht?

Tijdschrift Tijdschrift voor Herstelrecht, Aflevering 1 2019
Trefwoorden Nationale Politie, wijkagenten, Screen-level bureaucratie, Sociale zelfredzaamheid
Auteurs Bas van Stokkom
SamenvattingAuteursinformatie

    How does the police deal with conflict resolution and (referrals to) mediation? Is this perceived as relevant within the new national police organization? This article elaborates on work processes within the National Police, including ZSM-settlements, the punitive aspects of police culture and the impoverishment of neighborhood-oriented police work. It is concluded that there is little room within the police for responsive approaches to crime and social unsafety. However, there are still police professionals who question ‘assembly line’-processing of criminal cases, support restorative justice strategies and try to improve the citizen-empowerment in neighbourhoods.


Bas van Stokkom
Bas van Stokkom is hoofdredacteur van dit tijdschrift. Hij is verbonden aan de vaksectie Strafrecht & Criminologie, Faculteit der Rechtsgeleerdheid, Radboud Universiteit Nijmegen. Tot de thema’s die in zijn onderzoek aan bod komen behoren politie, burgerschap en lokale veiligheidszorg, straftheorie en herstelrecht. www.basvanstokkom.nl
Artikel

Wel of geen identiteitscontrole? Het dilemma van de ‘rule enforcer’

Tijdschrift Tijdschrift over Cultuur & Criminaliteit, Aflevering 3 2018
Trefwoorden Identity control, Police, Rule enforcer, Selectivity, Discretionary space
Auteurs Dra Inès Saudelli
SamenvattingAuteursinformatie

    It is common knowledge that the police in executing its duty as “rule enforcer” disposes of certain discretionary powers. Because of the heavy workload and the often ambiguous legislation, the police officer needs to decide on a selective basis when, how and towards whom he/she will act. These discretionary powers are present in proactive identity controls and already provoked strong reactions in the past. The media accused the police of over-controlling certain minority groups. With this ethnographic study into the Belgian practice of identity controls, in which we observe and interview police officers, we wish to get a better view of the way in which identity controls are executed. Although the research is still ongoing, we have already been able to establish that the decision-making process is based on a police feeling which police officers claim to have and which is formed by (a combination of) different triggers attracting their attention.


Dra Inès Saudelli
Inès Saudelli Onderzoeker criminologie, Vrije Universiteit Brussel ines.saudelli@vub.ac.be
Artikel

Herstelrecht en slachtoffers van bedrijfsgeweld

Tijdschrift Tijdschrift voor Herstelrecht, Aflevering 4 2018
Trefwoorden Corporate violence, Health, concepts of participation
Auteurs Ivo Aertsen
SamenvattingAuteursinformatie

    Whether and under which conditions restorative justice can be applied to cases of corporate violence is explored starting from the phenomenon of corporate violence, defined as acts committed by corporations in the course of their regular activities but with harmful consequences for people’s health. Specific characteristics of different types of corporate violence are presented, as well as victims’ needs, experiences and expectations. The applicability of restorative justice, but also the need of its rethinking, is discussed through an analysis of the role of its key actors and the concepts of participation and restoration.


Ivo Aertsen
Ivo Aertsen is hoogleraar herstelrecht en victimologie aan de KU Leuven.
Diversen

Access_open ‘The closer you are the more information you get’ – interview met professor Emanuel Marx

Tijdschrift Tijdschrift over Cultuur & Criminaliteit, Aflevering 3 2017
Trefwoorden etnographic research, Violence, Manchester school, going native
Auteurs prof. dr. Dina Siegel
SamenvattingAuteursinformatie

    This is an interview with one of the most important social anthropologists of the 20th century – prof. Emanuel Marx.


prof. dr. Dina Siegel
Prof. dr. Dina Siegel is hoogleraar criminologie bij het Willem Pompe Instituut voor Strafrechtswetenschappen, Universiteit Utrecht. E-mail: dina.s@uu.nl.
Artikel

Over preventief guardianship: er zijn is vaak genoeg

Tijdschrift Tijdschrift voor Veiligheid, Aflevering 4 2017
Trefwoorden Guardianship, preventive guardianship, crime prevention, presence of bystanders, Evaluation
Auteurs Henk Elffers
SamenvattingAuteursinformatie

    The most important mechanism for crime prevention is just the presence of guardians. Some counter arguments against this thesis are discussed and rejected. By manipulating the presence of guardians it is possible to influence the level of prevention. It is argued that a large scale evaluation of such measures is wanted.


Henk Elffers
Henk Elffers is senior-onderzoeker bij het Nederlands Studiecentrum Criminaliteit en Rechtshandhaving NSCR te Amsterdam, emeritus hoogleraar empirische bestudering van de strafrechtspleging aan de Vrije Universiteit Amsterdam en adjunct professor bij de School of Criminology and Criminal Justice van Griffith University, Mt Gravatt, Queensland, Australië.
Artikel

Op de grens van het vreemdelingentoezicht: discretionaire beslissingen binnen het Mobiel Toezicht Veiligheid

Tijdschrift Tijdschrift voor Veiligheid, Aflevering 2-3 2017
Trefwoorden migratiecontrole, crimmigratie, Discretie, grenspolitieambtenaren, Koninklijke Marechaussee
Auteurs Jelmer Brouwer, Maartje van der Woude en Joanne van der Leun
SamenvattingAuteursinformatie

    The Mobile Security Monitor (MSM) is a form of migration policing in the border areas of the Netherlands, carried out by the Royal Netherlands Marechaussee (KMar). The MSM has a complex legal and policy framework, merging migration control aims with certain elements of crime control. This raises the question how the officers carrying out the MSM interpret the exact aim of the instrument and their own accompanying powers and what this means for the way they carry out their task. Our results show that many officers see ‘catching criminals’ an important part of their job and that in order to achieve this, they sometimes make ‘creative use’ of their wide-ranging powers. Although similar results have been found in research with the police, KMar officers differ because of their ability to combine migration law and criminal law powers. This fits in with the process of crimmigration and the broader tendency of ad-hoc instrumentalism, which refers to a way of thinking about law and legal procedures in which the formal distinction between legal domains is considered less important and criminal justice actors can freely choose the most effective instrument to deal with the situation at hand. This means that the formal ground for a decision is not always transparent, especially not for people that are subjected to the MSM. Moreover, criminal law enforcement contains many more legal and procedural safeguards than administrative controls.


Jelmer Brouwer
Jelmer Brouwer is promovendus aan het Instituut voor Strafrecht en Criminologie van de Universiteit Leiden.

Maartje van der Woude
Maartje van der Woude is hoogleraar Rechtssociologie, Van Vollenhoven Instituut, Universiteit Leiden.

Joanne van der Leun
Joanne van der Leun is hoogleraar Criminologie en Decaan Faculteit der Rechtsgeleerdheid aan de Universiteit Leiden.
Artikel

De twitterende wijkagent en het veiligheidsgevoel van de burger

Tijdschrift Tijdschrift voor Veiligheid, Aflevering 4 2016
Trefwoorden Twitter, police, safety perceptions, communication, social media
Auteurs Imke Smulders, Wilbert Spooren en Emile Kolthoff
SamenvattingAuteursinformatie

    This article reports on a conceptual model that provides insight into the relationship between Twitter use by community policing officers and citizens’ safety perceptions. The model has been tested using data from a relatively large-scale survey study and these results are supporting the model. Furthermore, a small impact of Twitter use has been found on feelings of safety and judgments about the police. To confirm these findings, further research on a larger scale is necessary. To find out more about the exact positive and negative effects of Twitter use by community policing officers, a more experimental design is required.


Imke Smulders
Imke Smulders is als promovenda/onderzoeker verbonden aan de Radboud Universiteit Nijmegen en het Expertisecentrum Veiligheid van Avans Hogeschool. Ook is zij docent taal- en communicatievaardigheden aan de Juridische Hogeschool Avans-Fon‍tys. i.smulders@fontys.nl

Wilbert Spooren
Wilbert Spooren is hoogleraar Taalbeheersing van het Nederlands en verbonden aan het Centre for Language Studies (CLS) van de Faculteit der Letteren van de Radboud Universiteit. w.spooren@let.ru.nl

Emile Kolthoff
Emile Kolthoff is hoogleraar criminologie aan de Open Universiteit, en doet onderzoek bij Avans University en de VU Amsterdam. emile.kolthoff@ou.nl
Artikel

De rol van sociale media bij rampen en (mini)crises

Tijdschrift Tijdschrift voor Veiligheid, Aflevering 4 2016
Trefwoorden Sociale media, Crises, Crisiscommunicatie, geruchten
Auteurs Menno van Duin, Vina Wijkhuijs en Jan Eberg
SamenvattingAuteursinformatie

    Professionals dealing with crises are more or less forced to a next level of crisis communication and crisis management. This is because of the influence of social media. Messages on Twitter, Facebook and other social media can have a significant impact on the course of developments during a crisis. Sometimes in a positive way, when help is mobilized quickly and people can be informed almost instantly. On other occasions the impact is more negative, when for instance rumors lead to false accusations or threats. In the past several years, crisis management authorities have built up more experience with the use and application of social media and monitoring tools. There are still cases where officials and professionals are taken by surprise because of the shift stream of messages and their impact on public opinion and crisis control. But also lessons have been learned, e.g. in terms of online and offline reactions, cooperation with the public, and rumor control.
    This article gives an overview of research results in literature and summarizes the outcomes of a case study research project.


Menno van Duin
Menno van Duin is lector crisisbeheersing (IFV).

Vina Wijkhuijs
Vina Wijkhuijs is senior onderzoeker Lectoraat Crisisbeheersing (IFV).

Jan Eberg
Jan Eberg is hoofddocent en onderzoeker integrale veiligheid (HU).
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