The diversity of institutional contexts within which restorative justice has been implemented worldwide has raised the question whether this aspect may have an influence on the experience of victims of crime. Some are of the opinion that certain institutional settings (such as probation) could relegate victims, once more, to a secondary place. This article discusses the results of a two-year research project (2011-2012) that addresses this question. One single questionnaire was administrated in three different countries (Netherlands, Austria and Finland) whose mediation programmes differ in terms of the institutional setting in which mediation is implemented. Our findings suggest that the institutional context does not matter for victims’ levels of satisfaction, but it does in terms of victims’ expectations and experiences.

Some ten years ago, victim-offender mediation was introduced for the first time in EU-legislation through article 10 of the 2001 framework decision on the standing of victims in criminal proceedings. In 2012 this framework decision was replaced by a more extensive directive establishing minimum standards for victims of crime. This article examines the position of restorative justice in this new legal instrument. The outcome is mixed. The emphasis on safeguards in case restorative justice is applied is a positive move towards good practices, but it is disappointing that a right to access restorative justice services was not adopted.