In 2008 the prevention office of Leuven started the project ‘neighbour mediation’. Also in Flanders mediation is done by volunteers. The authors stress that mediating conflicts is difficult and demands a lot of energy. Regularly volunteers quit so continuous recruitment is necessary. The volunteers have an added value, not only for the project, but also for neighbours. The insights, life experience and engagement of individual volunteers cause residents to feel good in their proximity. They build bridges, incite residents to reflect, help people to communicate respectfully with each other, stimulate social contacts. In one formula, their attitude mirrors itself in the larger society.

Neighbourhood mediation has been practiced more than fifteen years in the Netherlands. In 2010 there was neighbourhood mediation in 160 municipalities. More than 7000 cases were handled. Volunteer mediators try to break through communication blockades and teach their neighbours to make agreements. They are successful in two thirds of the cases. This means that about 20.000 directly involved family members are participating in successful cases. The authors discuss some conditions, results and the central principles of Dutch neighbourhood mediation: communication on an equal basis, impartiality, responsibility to solve conflicts, autonomous action and the enhancement of security and quality of life.

This article aims at grounding and defining the role of volunteers in restorative justice practices. It starts from the observation that processes of institutionalization tend to make the role of volunteering citizens in restorative justice programmes doubtful and superfluous. These doubts are strengthened by the fact that the link between restorative justice values and the importance of working with volunteers is too easily assumed. Can we offer some well-founded arguments to back up this assumption and to outline what key roles volunteers can play? Several conceptions of restorative justice might be explored. This contribution examines the maximalist view, as developed by Lode Walgrave in his latest book Restorative Justice, Self-interest and Responsible Citizenship. The article critically asks if and how his conception demands an active role for volunteers within restorative justice practices. The paper develops its arguments on the basis of three key concepts in Walgraves model: (1) his definition of restorative justice; (2) his notion of crime; and (3) his socio-ethical intuition of common self-interest.

Seemingly a difficult concept, participation in restorative justice can be understood better once the notion is broadened and operationalized. Therefore a proposal will be made here to first broaden the meaning of participation beyond participation of stakeholders and ‘community’ in the process as it is generally understood in restorative justice literature, and second break down the concept of participation into five different levels: (1) involvement of the stakeholders and the ‘community’ in the restorative process; (2) participation of citizens as volunteer mediators/facilitators in the process; (3) self-referrals from citizens; (4) voluntary participation of experts in restorative justice organisations; (5) promotion from ex-victims of crime and ex-offenders. Based on this approach, in the end, the author opens up the discussion on the meaning of active citizenship for restorative justice in continental Europe. Before discussing how the broadening of the concept of participation is concretely envisioned, the author argues on the importance of prioritizing the notion of citizenship instead of ‘community’ in the continental European restorative justice discourse.