A rapidly growing field of research and practice, restorative justice has primarily found its gravitational centre within the criminal justice system, as an alternative of dealing with the aftermath of crime. Less explored remains the application of restorative justice in complex, urban, or intercultural contexts, an application which raises a whole set of conceptual and practical challenges. This article is based on an action project which aimed to research conflict narratives in intercultural contexts and transform them through restorative praxis. Mostly used in educational, organizational, and health care settings, action research remains an underused but a highly interesting methodology for criminology and criminal justice research. Its alternative epistemology makes it particularly apt for scientific projects that aim both at investigating crime and justice related issues and at engendering change, either at the level of criminal justice or communities. Although action research has focused mostly on creating change at the level of practical knowledge, when conceived in a critical manner, action research aims not only at improving the work of practitioners, but also at assisting them to arrive at a critique of their social or work settings. Practice concerns at the same time problem setting or problem framing. By zooming into one of the case studies of the project, more specifically the social housing estates in Vienna, I focus in this article specifically on the tensions and dilemmas created by processes of engagement in a problematizing approach to the context and to practice. During these processes, together with other social actors, such as inhabitants and professionals, we named problems (in our case social conflicts) and framed the context in which we addressed them. I argue that participatory forms of inquiry, such as action research, should actively reframe rather than merely describe contexts and problems they work with.

Talk, chat, and stories are ubiquitous in ethnographic research. Engaging with the recently burgeoning literature around narrative criminology, this article argues that considerations of stories and storytelling can add much to cultural criminologists’ pursuit of ‘criminological verstehen’ (Ferrell, 1997). In doing so, we focus on one case study: ethnographic research grounded within the USA’s contemporary ‘doomsday’ prepping subculture. The article considers the value of attending to narrative during the pursuit of verstehen at two levels. First, we address the importance of storytelling upon entry to the ethnographic field – drawing attention to how the narratives researchers share, and their respect for certain stories, can facilitate deep and experiential access to stigmatized fields of activity (such as prepping). Second, we explore how narrative remains in play during immediate experiences. In particular, we argue that fleeting excitements featured in prepping lifestyles are often shaped by the significance of the ‘moments’ in which they occur to numerous personal narratives. We therefore contend that, for ethnographers interested in verstehen, a consideration of narrative offers a means to expand and deepen empathetic appreciation of participants’ worldviews and activities.

This article draws on a piece of ethnographic research carried out with outreach workers in London working with street-based sex workers (SBSWs). The aim of the research was to determine the efficacy of the services offered to this hard-to-reach client group. The charitable organization has a long history (20+ years) working with SBSWs in the Kings Cross area; we evaluated their drop-in and outreach services for this client group, many of whom have high-level needs due to substance misuse and mental health issues. We initially conducted semi-structured interviews with women at the drop-in services, but encountered a number of ethical and logistical issues that prompted us to consider alternative methodological approaches. This article explores our use of mobile interviews with SBSWs and the outreach team who encounter them, which we argue gives us unique insights into the realities and lived experiences of both women who work (and sometimes live) on the street and the outreach team members who engage with this hard-to-reach group. We argue that mobile interviews offer a highly effective way of conducting research with a vulnerable population, and enabled us to gain a unique perspective into best practice around effectively and ethically researching hard-to-reach groups. Critically, we maintain that these walking interviews gave detailed insights into the lives of SBSWs that would not have been possible using more traditional methods. We provide empirical data in this article from these walking interviews, including fieldnote excerpts, and consider the value of using mobile and innovative methods for criminological research with hard-to-reach populations.

A narrative review was conducted to develop more coherent awareness and knowledge regarding emotional experiences of qualitative researchers studying sensitive topics or vulnerable groups, as discussions about this topic are currently fragmented and scattered. Qualitative researchers experience many painful as well as enjoyable emotions, which can influence their personal, social and professional lives. These emotions are recurrently reported in relation to the unpredictability of qualitative research and the different roles of qualitative researchers. More structural and individual attention for emotional experiences of qualitative researchers is necessary, for instance, in academic (doctoral) training and general handbooks on qualitative research.